Remote support that feels
like presence
Live, two-way interactions — scheduled, on-demand, or alert-triggered. Not passive monitoring. Not surveillance. Real human connection backed by compliance-ready documentation.
Built for individuals, families, and care teams who need a system that actually works in real life.
Built for compliance-ready care delivery
24/7
Support coverage
100%
Docs automated
<2 min
Avg response
How it works
One platform.
Four modes of support.
Pinnacle adapts to what each moment requires — from routine check-ins to urgent escalations. Every interaction is live, two-way, and fully documented.
Consistent support, on your terms
Two-way video and voice interactions at planned intervals throughout the support window. Every session is documented automatically.
Help when it's actually needed
Alert-triggered or member-initiated support that responds in real time. No waiting for the next scheduled slot.
Compliance without the clipboard
Every interaction generates structured notes, evidence packs, and audit-ready records. Documentation is a byproduct of care, not a separate task.
A safety net behind the safety net
Tiered response protocols with automatic escalation paths. If the primary responder isn't available, the system knows who's next.
What Pinnacle covers
A unified system, not a patchwork
Every module works individually or together — composable support infrastructure built for how care actually happens.
Routine support windows
Scheduled overnight and daytime coverage that replaces rigid staffing models. Flexible windows adapt to real-life patterns.
Live two-way interaction
Video, voice, and messaging — not one-directional alerts. Real conversations that support coaching, cueing, and safety checks.
Compliance-ready evidence
Structured documentation, evidence packs, and audit trails generated from every interaction. Ready for case managers and billing.
Care team coordination
Families, case managers, and providers see what they need to see — nothing more. Visibility without surveillance, handoffs without friction.
Each module is independently deployable. Start with what you need, expand when ready.
Trust & privacy
Why this is safe to authorize
Remote Supports raise real questions about privacy and oversight. Here's how Pinnacle answers them — plainly, not in a footnote.
Consent-first, always
Every interaction requires active authorization. Members and families control access boundaries — the system enforces them.
No passive monitoring
Pinnacle is live, two-way support — not cameras running in the background. When a session ends, the connection ends.
Documentation, not surveillance
What gets recorded is what happened during an authorized interaction: structured notes, timestamps, and outcomes. Nothing ambient.
Authorized access only
Case managers, families, and care teams see role-appropriate summaries. No one sees more than their authorization permits.
Get started
Start a pilot
conversation
We work with case management agencies, provider organizations, and families to design pilot deployments that fit real workflows. No commitment required to start talking.
Typical pilot timeline: 4–8 weeks. We handle onboarding, device configuration, and documentation setup.