Remote support that feels like presence
Live, two-way care coordination — scheduled, on-demand, or alert-triggered. Real human connection backed by compliance-ready documentation.
- Documented automatically
- Compliance-ready by default
Median time to an awake specialist
One Layer · Every View
One system. Every view.
1. The member’s view
Independence that holds.
Pinnacle keeps the member in their own setting, with coverage that’s present without being intrusive — environmental signal, never a camera, never audio. The least-restrictive-setting outcome the waiver exists to produce.
2. The family’s view
Backup that’s visible.
The family sees status without having to be on-site around the clock. Informal support stays informed instead of burning out — and the backup-support gate stays intact, because placements collapse when the family can’t see what’s happening.
3. The care team’s view
Coverage between visits, documented.
Continuous awake-staffed coverage in the windows you authorize, alerts when something’s off, and documentation generated alongside the service — fitting next to authorized supports, not duplicating them. Fewer blind spots between visits, less manual paperwork, PARs that defend themselves.
Service Windows
Four ways to connect, one unified record
A five-stage journey: Reserve, Onboarding, Setup, Go-live, and Ongoing Care. Scroll to advance through each stage, or use the stage labels to jump.
Start with a conversation.
INTRO CALL
HIPAA-aligned from day one
Every workflow, data path, and export follows HIPAA-aligned protocols — built in from the start, never bolted on later.
Consent-first, always
Each interaction is authorized and tied to a specific service plan. Support happens on purpose and with permission, never quietly in the background.
Documentation, not surveillance
We record what happens during an authorized check-in: structured notes, timestamps, and outcomes. No cameras, no microphones, nothing captured between sessions.
Authorized access only
Care teams see role-appropriate summaries and nothing more. The system enforces permission boundaries, so no one sees beyond what they're cleared for.
Start a pilot conversation
No commitment required. We'll walk through your current model, identify where Remote Supports fits, and show you exactly what a pilot looks like.
Start a conversationTypical pilot timeline: 4–8 weeks. We handle onboarding, device configuration, and documentation setup.