Oneplatform.Threesurfaces.
Members, families, and care teams each see what they need — built on the same underlying system.
Four modular components. Authorize one or all — billed independently.
Emergency Response
Fall detection, help buttons, and 24/7 response escalation — device-agnostic, hub-based.
Remote Support Coordination
Staff workflow driven by environmental evidence. No video. No audio. Colorado-compliant by default.
Medication Reminders
Schedule prompts and adherence documentation — dispensers, smart speakers, or both.
Adaptive Technology
Environmental controls and communication aids — smart-home and accessibility devices in one authorization.
A view built for the people who care, not the people delivering care.
See what matters, not everything.
Summary dashboards, not live feeds. Respects the dignity of the member.
Configured by consent.
Members control what family sees. Nothing is visible without explicit authorization.
A place to stay in the loop.
Not a replacement for the care team — a surface built for the people who love them.
Pinnacle fits into the tools you already use.
Smart locks via Seam
Abstracted lock integration across brands — igloohome, August, Schlage, Yale.
Voice hubs
Alexa and Google integrations for med prompts, scheduling, and emergency escalation.
Sensor networks
Environmental and activity sensors routed through major hub platforms.
CMA workflow
Evidence packets and claim exports built for Case Management Agency handoff.
EVV + billing
Authorization register, event ledger, and claim-ready output — no double-billing.
Device library
17 categories, hundreds of supported devices across HCBS use cases.
Smart locks via Seam
Abstracted lock integration across brands — igloohome, August, Schlage, Yale.
Voice hubs
Alexa and Google integrations for med prompts, scheduling, and emergency escalation.
Sensor networks
Environmental and activity sensors routed through major hub platforms.
CMA workflow
Evidence packets and claim exports built for Case Management Agency handoff.
EVV + billing
Authorization register, event ledger, and claim-ready output — no double-billing.
Device library
17 categories, hundreds of supported devices across HCBS use cases.
Enrolled across four HCBS specialties from Day 1.
HIPAA-aligned from day one
Every workflow, data path, and export follows HIPAA-aligned protocols — built in from the start, never bolted on later.
Consent-first, always
Each interaction is authorized and tied to a specific service plan. Support happens on purpose and with permission, never quietly in the background.
Documentation, not surveillance
We record what happens during an authorized check-in: structured notes, timestamps, and outcomes. No cameras, no microphones, nothing captured between sessions.
Authorized access only
Care teams see role-appropriate summaries and nothing more. The system enforces permission boundaries, so no one sees beyond what they're cleared for.
Start a pilot conversation
No commitment required. We'll walk through your current model, identify where Remote Supports fits, and show you exactly what a pilot looks like.
Start a conversationTypical pilot timeline: 4–8 weeks. We handle onboarding, device configuration, and documentation setup.